All goods sold are non-returnable and non-refundable.
A return and/or refund of the product are/is only allowed under the following circumstances:
• The product is defective and/or damaged during delivery;
• The product is confirmed to be defective and/or damaged by our technicians.
The return and/or refund request must be submitted within 7 days of receipt of the order.
The return and/or refund procedures are as follows:
a. Please WhatsApp our customer support team at 012-311 2227 or info@mtoshtech.com to request for return and/or refund of the product.
b. After receiving your request, we shall contact you within 3 business days for further instructions.
c. You are required to send the product to MTOSHTECH SDN BHD according to the courier service we stipulate and bear the shipping cost first.
d. Please inform us of the proof of delivery (consignment number) through WhatsApp.
e. Once your return is received and inspected by us, we will process your refunds of the product cost and postage within 7 to 14 business days.
f. All refunds will be processed via the original payment method MTOSHTECH SDN BHD reserves the right to reject any inappropriate or unreasonable returns and/or refunds.